Website Terms & Conditions – Good Therapy Ltd

Version 1.1 | Last Updated: 17th August 2025

1. Who We Are and How to Contact Us

This website www.drclaireplumbly.com and www.plum-psychology.com (the “Site”) is operated by Good Therapy Ltd, trading as Plum Psychology and Dr Claire Plumbly, Clinical Psychologist.

Company Number: 14469820
ICO Registration: ZB641652
Registered Office: Wessex House, 66 High Street, Honiton, England, EX14 1PD
Trading Address: A220, Hestercombe House, Cheddon Fitzwarren, TA2 8LG
Email: hello@plum-psychology.com

2. By Using Our Site You Accept These Terms

By using our Site, you confirm that you accept these terms of use and agree to comply with them.
If you do not agree, you must not use the Site.

We recommend printing or saving a copy of these terms for future reference.

3. Other Terms That Apply to You

These Website Terms & Conditions refer to the following additional terms, which also apply to your use of our Site:

Our Privacy Policy – how we collect and use your data.
Our Cookie Policy – details of cookies used on our Site.
Our Terms & Conditions for Services and Digital Products – if you purchase therapy services, workshops, or digital products from us.

4. We May Make Changes

To these terms: We may amend these terms from time to time. Please check this page regularly to ensure you understand the current version.
To our Site: We may update and change the Site to reflect changes to services, user needs, or business priorities.

5. Availability of the Site

The Site is provided free of charge.

We do not guarantee that the Site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict availability for business or operational reasons. We will try to give reasonable notice where possible.

You are responsible for ensuring that anyone accessing the Site through your internet connection is aware of these terms and complies with them.

6. Transfer of Rights

We may transfer our rights and obligations under these terms to another organisation. If we do so, we will notify you and ensure your rights are not affected.

7. Who the Site Is For

The Site is directed to users in the United Kingdom. We do not guarantee that content is appropriate or available in other locations.

8. Security and Account Details

If you are given or create a user account, password, or login details, you must keep them confidential and not disclose them to others.

We may disable access if, in our opinion, you have failed to comply with these terms. If you believe your login details have been compromised, please contact us immediately at hello@plum-psychology.com.

9. Use of Material on Our Site

We own or license all intellectual property rights in the Site and the material published on it. All rights are reserved.

You may:

Print one copy or download extracts for personal use.
Share content within your organisation, provided our authorship is acknowledged.

You may not:

Modify materials in any way.
Use illustrations, photographs, or graphics separately from accompanying text.
Use Site content for commercial purposes without written permission.

Breach of these rules will end your right to use the Site immediately and you must return or destroy any copies made.

10. Information on Our Site

The Site content is provided for general information only. It is not intended as professional advice. Please seek professional guidance before taking or refraining from action based on the Site’s content.

Although we aim to keep information accurate and up to date, we make no guarantees, warranties, or representations (express or implied) about its accuracy, completeness, or currency.

11. Links to Other Websites

Links to third-party websites or resources are provided for information only. We have no control over their content and are not responsible for them.

12. Our Responsibility for Loss or Damage

We do not exclude or limit our liability where it would be unlawful to do so (e.g., for death or personal injury caused by our negligence or for fraud).
Different limitations apply to liability arising from the provision of services or digital products – see our separate Service & Digital Product Terms.
The Site is provided for domestic and private use only. We are not liable for business losses, including loss of profit, revenue, business interruption, or opportunities.

13. How We Use Your Personal Information

We will only use your personal information as set out in our Privacy Policy and Cookie Policy.

14. Viruses, Hacking, and Misuse

We do not guarantee that the Site will be secure or free from bugs or viruses.

You must not:

Introduce viruses, malware, or other harmful material.
Attempt unauthorised access to the Site, servers, or connected systems.
Attack the Site via denial-of-service or similar means.

Breaches may constitute a criminal offence under the Computer Misuse Act 1990 and will be reported to law enforcement.

15. Linking to Our Site

You may link to our home page provided it is fair, legal, and does not damage our reputation or imply endorsement.